30-Day Return Policy

At Activixx, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you are not happy with your Activixx Expandable Stool, we offer a 30-day return policy from the date of delivery.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

✅ The item must be returned within 30 days of the delivery date.

✅ The product must be unused, in its original packaging, and in the same condition as received.

✅ Proof of purchase (order confirmation or receipt) must be provided.

Non-Returnable Items

We cannot accept returns in the following cases:

🚫 Items that show signs of use, damage, or alteration.

🚫 Returns beyond 30 days from the delivery date.

🚫 Items that are not in their original packaging.

Return Process

1️⃣ Initiate a Return: Contact our customer support team at [email protected] with your order number and reason for return.

2️⃣ Receive Return Instructions: Our team will provide return shipping instructions, including the return address.

3️⃣ Ship the Item: Securely pack the item and ship it back using a trackable shipping method. The customer is responsible for return shipping costs.

4️⃣ Inspection & Refund: Once we receive the item, our team will inspect it. If the return meets our policy criteria, we will process your refund within 5-7 business days to your original payment method.

Refund Policy

💰 Refunds will be issued only for the product price (excluding shipping fees).

💰 If the item was defective or damaged upon arrival, please contact us immediately for a replacement or refund.

Exchanges

If you received a defective or damaged item, we will gladly send a replacement at no extra cost. Please reach out to our support team within 7 days of receiving your order.

Need Help?

For any questions regarding returns, feel free to contact our customer service at [email protected].

We appreciate your business and thank you for choosing Activixx!

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